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Website Usability

The concept of usability vs. "eye-candy" and graphics is coming to the forefront in the WWW community. While the terms "user-friendly" and "intuitive" tend to be over-used, you must always strike a balance among various factors, including:

• Industry standards (even if these standards are not formal).
• Initial setup and creation of the documentation (you can do some really complex things).
• Ease of maintenance (you need to train the user's company to maintain this documentation. If you make it too complex to start with, the documentation custodian won't have a chance. After all, it took us years to get this good!).

Jakob Nielsen's Website

Mr. Nielsen is an acknowledged industry expert on WWW usability. His book, Designing Web Usability: The Practice of Simplicity is one of the treasures of usability design.

The 80/20 Principle

Richard Koch.
The secret to success by achieving more with less.