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Clients
> Manufacturing Clients
Manufacturing Clients
Alpine Electronic of
America
Online Help:
- Sample Sales and Training Tool
American Honda Corporation
Business and Procedures Analysis
"AMPS" — Automated Motorcycle
and Power Equipment System):
- Performed an analysis of multi-departmental distribution-related
activities, system testing, and training of Honda staff.
- Documented 27 areas of the company operations.
Communications Effectiveness Study:
- Performed an analysis of National Dealer Development's Publication System,
related to all American Honda dealers (automobiles, motorcycles, power
equipment, etc.). Twenty-seven manuals were covered in this project.
- Recommended system revisions, which would result in increased dealer
effectiveness.
Training:
- Assisted in Motorcycle Division Training Development and Training Program.
American Isuzu Motors Inc.
Development of End-User Documentation for a Dealer Preference System:
- Developed end-user documentation for input from U.S. dealers to both
national and regional distribution and sales managers.
- Coordinated with data processing personnel and users to develop this
manual with tutorial, reference, and checklist documentation.
Del Mar Window Coverings
Inc.
Policies and Procedures:
- Financial Computer Systems Procedures Manual:
- Developed and wrote user guides for financial systems, coordinating with
data processing personnel and users. The objective was to document the
user-selected options and correct usage of a purchased package.
Epson America
Epson America distributes printers, consumables (ink, paper),
multimedia projectors and scanners for home and business use. CKI
started working with Epson America in 2007.
Sales and Marketing
WarRooms in the Long Beach USA headquarters:
- Identified major areas of concern.
- Recommended detailed actions to eliminate, simplify, complete
and certify transactions for the Sales, Sales Operations, Credit
and Customer Relations departments.
Ink Packaging and Distribution in the U.S.A.
- Did on-site consumable supply process analysis of the three
main US sites.
- Performed deep analysis of the consumables inventory
forecasting and procurement.
- Identified disparate inventory data among several systems.
- Created detailed flow analysis of the information supply
chain, ink demand forecasting, order fulfillment, production,
cycle count, sales updating, media demand forecasting and media
supply chain processes.
- Created 15 critical action items for the three sites.
Eastman Kodak
Policies and Procedures:
- End-User Documentation for SWIFT System:
- Developed the end-user documentation for a totally automated and highly
sophisticated warehouse system.
- Developed documentation "Library", which fully
covered all aspects of the system
- Developed Maintenance Manual which
facilitated easy updating of the Documentation Library.
Excellon Automation
PartLink Photography:
- Digitally photographed, edited and arranged over 1,000 parts
for inclusion on the PartLink spare parts web site.
- Digitally photographed, edited and annotated 51 subassemblies
for inclusion on the web site.
Grow Group, Inc.
Policies and Procedures:
- Inventory and Financial Computer
Systems:
- Developed and wrote user guides for Inventory and Financial Systems,
coordinating with data processing personnel and a user group. Documented
pproximately
fifteen systems.
- Researched and consulted with programmers and users to determine the
capabilities and options of the system.
International Rectifier,
Inc.
International Rectifier is a global organization that has
re-engineered and restructured its North American divisions
(approximately 3500 employees), as well as some of its global
processes. CKI performed global financial restructuring and other
projects as follows:
Shared Service Center
From 2003 to 2006, collaborated with in-house SMEs and external
consultants in the analysis, mapping and strategy to implement the
Shared Service Center for 19 world-wide sites (See the
Shared Service Center success story).
Major part of team which investigated and documented current
processes for:
- Accounts Payable
- Accounts Receivable
- Fixed Assets (See the Fixed Assets
success story)
- General Ledger
- Inventory Control
- Inter-company AP processing
Major part of team which designed and documented best practices
to be processes for:
- Accounts Payable
- Implemented ACH payments to vendors
- Implemented Purchasing Cards
- Implemented Invoice Processing workflow
- Accounts Receivable
- Fixed Assets:
- Specified upgraded Construction in Progress and Fixed Asset
systems
- Documented CIP and FA systems (AS400)
- Designed, programmed and fully tested system for fixed asset
barcode tagging utilizing a handheld barcode scanner and data
collection terminal:
- New assets
- Accept assets into production
- Audit assets
- Dispose of assets
- Transfer/Receive assets
- Designed and created training courses and manuals for fixed
asset users.
- General Ledger closes
- Fixed Assets
1997- 1998 - Established a Fixed Asset Department for the main
division by performing the following tasks: Analysis, new policies
and procedures, re-engineering the authorization/approval process,
inventory controls, established full asset reporting, and
measurement processes for performance recognition. We also performed
the required coordination and alignment of Purchasing, Receiving,
Accounts Payable, Cost Accounting, General Accounting, Finance, Tax
Audits, and upper management to manage approximately $700 million in
fixed assets. CKI also provided training to management, as well as
to departmental supervisors and equipment custodians.
General Ledger
2001- 2002 – Assisted with implementation of a new global General
Ledger, Chart of Accounts, and restructuring of the Accounts Payable
department. CKI performed analysis and review, produced work
instructions, policies and procedures, reports, and forms to
facilitate the project in the North American division. CKI assisted
with the generation of reporting by establishing controls, reports,
and reconciliation processes. Assisted with all phases of
conversion.
Return Material Authorization
1997 - 1998 - Performed analysis and establishment of new Return
Material Authorization procedures. This included required
coordination and alignment of delegation of authority, Sales and
Customer Service, Accounts Receivable, Receiving, Quality Control,
Audits, and General Accounting areas. All departments are able to
view all return authorization activities as they occur, versus
prior, when reporting data was 30-60 days old. Implemented the first
phase of an imaging process to record the physical condition of
returned product. Training and documentation also produced.
Inventory Control
2004 – 2005 - Sarbanes Oxley review of all processes and process
maps of Cost Accounting Sarbanes Oxley audit.
Troubleshoot of Mexico inventory systems. The facility was using
various disparate systems that were being coordinated via an
unwieldy Excel spreadsheet system. Made recommendations for revised
approach. Also audited entire WIP (Work in Progress) and inventory.
Performed global WIP inventory to confirm against accounts.
Documented standard costing system and how the system is executed
with their ERP (Enterprise Resource Planning) system (Vision).
Created documentation for:
- Reference categories
- Standard costs
- Manufacturing Order combines, splits, issuing components and
rework
- WIP Valuation
- Scrap
- Receiving Raw Material
- Pick, pack and ship
- Inventory adjustments
- Reporting variances
Other
1998 - Developed and established a Finance/General Accounting
Reference On-line Library for use by all internal and external
departments of the North American division. Currently, several
modules are in place and used on a regular basis. Provided training
to key IR personnel, so that the user community can maintain its
on-line library content.
1998 - Developed numerous reports that unified data from various
computer platforms, which were not previously integrated, so that
departments and upper management could effectively manage their
areas. Some of the areas affected were Sales and Marketing, Customer
Service, Accounts Payable, Accounts Receivable, Finance, Accounting,
and Cost Accounting, on a global as well as divisional basis using
ACquire, Crystal Reports, Access, and Lotus reports for both upload
and download to AS/400 and network platforms. Training was provided
to some users so they could create their report requirements as
needed.
1998 - Assisted in the development of policies and procedures for
implementation of a new global forecasting methodology to more
accurately reflect the future product needs of OEM and Distributor
customers. Developed training materials for self-help, as well as
delivered training.
1998- 1999 - Established new policies and procedures, as well as
extensively detailed reporting, for customer credit and debit
transactions for both inter-company and external company bases.
Metronic MiniMed
MiniMed in Northridge, CA, manufactures insulin pumps with
automatic glucose monitoring capabilities.
Telecom Automatic Call Detection and Routing
Investigated and documented:
- ACD system and component architecture
- Call Center scripts for Clinical, IT and Customer Service
- System Function and Failure modes
- Call Center equipment move, add and change processes
Optical Research
Associates
TBD
RB Industries (Furniture)
Policies and Procedures:
- Designed and developed the documentation for the integrated Order Entry,
Accounts, and Inventory System encompassing the RB furniture stores,
marketing, warehouse, and accounting areas. Manuals were specifically
designed for each area.
- Documented business procedures.
Rosemount Analytical
Product Documentation/Online Help:
- Converted and updated six NGA 2000 Analyzer Products manuals from Ventura
Publisher to MS Word and Online Help (Doc-to-Help). Each manual includes:
- Installation
- Calibration
- Maintenance
- Management
St. Jude Medical
Siemens Solar Industries
Policies and Procedures:
- ISO 9000 procedure documentation for:
- Purchasing
- Warehouse
- Sales Order Administration
- The
documentation is aligned to fit with existing certified and approved ISO 9000
requirements.
Ushio America
Warroom/Facilitation
- Seminar and Corporate Warroom/Facilitation Review
Yamaha International
TBD |
