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Chuck Jones, President
Corporate Knowledge, Inc.
4444 Auckland Avenue
Toluca Lake, CA 91602
I want to thank you for the online library and
bulletin board CKI implemented for Cal Savings. I am the Director of
Information Technology, and want to make some specific comments
about the work you have done for us.
- We found that CKI came in and rapidly assessed our needs,
presented us with samples and various options from which to
select. CKI refined the application to our needs and quickly got
it up and running.
- It was very important that the online library and online
bulletin board have no significant impact on our system, and that
is exactly the result. The application CKI used for this project
is a simple off-the-shelf tool. We did not have to deal with any
large software program that required expensive modifications, and
there has been no system impact whatsoever to MIS. This economy
and simplicity is appreciated.
- One of our training department staff was selected as the
application custodian for the new online library and bulletin
board. CKI has provided training and continuing support and as a
result, our custodian is able to process and distribute updated
files on a very part-time basis.
- Our previous information distribution system required our
personnel to distribute updates, announcement and policy changes
to each of the branches, verify that they'd been received and
sometimes spend additional time re-sending information. Now the
custodian receives updates, and can process and distribute them
automatically. This represents a significant cost saving to us.
Our information is always current, always available to every
employee, and with little time spent at administration.
- To our surprise, we reaped unanticipated benefits from this
project. The bulletin board and online library is a great hit with
our employees. Aside from the fact that it is very easy for all
employees to use, it allows new employees to become oriented to
their duties. We are adding our employee manual to the
application, so that orientation is streamlined. The information
is up to date and easily accessible to all.
- We have also consolidated all our internal employment
opportunities onto the bulletin board, so our staff can review
openings privately and can respond directly to Human Resources
without missed opportunities. This replaces the multiple notice
system (physical bulletin board notices, inter-office memos, etc.)
and is a real value-added to our staff.
- Another value-added is the branch map and directory. We now
have addresses for and directions to all of our branches online.
This makes it very easy for any of our staff to quickly direct
customers to our branch locations.
- We recently had an external auditor with us. We were able to
direct the auditor to our documents, which were all online, all in
one location. The audit went quickly and smoothly. We received an
excellent review and a quick turnaround. This result is due to the
excellent online tool CKI has provided.
In closing, we are very pleased with your work
and thank you for providing Cal Savings with a very workable tool.
Sincerely,
Alan Branum
Director of Information Technology |
