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User Driven
Users are the ones who have to use the system, read and
understand a documentation manual, or receive training. As such,
they are very important customers.
CKI ensures that the information end-users receive training and
documentation that
- Reduces their actual work time by giving them practical
solutions, like the 80/20
Rule.
- Distills the most critical data into easily understandable
form
- Uses graphics to show processes or flows
- Delivers tools to speed research and increase job
performance.
What is the value-added in the documentation or training your
staff receives?
- Cross training your staff in different areas is easy,
resulting in a mature work force.
- Cross training can be done in a self-study mode.
- Ramping up new employees is faster, with standardized
materials they can self-study.
- Use your longevity or highly skilled staff for interning or
apprenticeships of new employees, rather than babysitting the
new person through his beginning training.
- CKI training platforms have a very small system impact
(usually only several hundred kilobytes)
- Management gains a greater return on investment through
quickly trained and proficient employees, greater utilization
of system capabilities, standardized materials and practices.
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